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a battle royale crashes with dxgi_error_device_removed during changing graphics settings

delldxgigame-crashgpu12 replies · 303 views · started
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  1. Maya Olsen
    @maya.olsen

    every time Im in a battle royale, somewhere around changing graphics settings, teh game freezes and closes with this:

    Fatal error

    Fatal error
The game has crashed and will now close.

DXGI_ERROR_DEVICE_REMOVED
The GPU device instance has been suspended.

    The error text mentions DXGI_ERROR_DEVICE_REMOVED. The graphics card is obviously still in the PC. This only started after i installed Dell Broadcom BD Accelerator Driver A04... i've verified game files, lowered settings and closed every overlay i could find. Still crashes. Is the driver the culprit, or did the upadte just expose a problem that was already there? pls help 🙏

    11
  2. Uma Kaur
    @uma.kaur76

    does it also happen in other games, or only in a tactical shooter? ?

    day one patch is bigger than the actual game, classic

    0 0 helpful
  3. Maya Olsen
    @maya.olsen
    in reply to @uma.kaur76

    sorry forgot to say no manual overclock, but i did turn on a "performance" preset in the Dell app a while ago. hope thats enough info 😅

    2 1 helpful
  4. Otto Fontaine
    @ottof352

    been there man DXGI_ERROR_DEVICE_REMOVED means the GPU stopped responding and Windows reset it (TDR), sooo teh game lost its D3D device. Check Event Viewer > Windows Logs > System for Event ID 4101 at the crash time. If you see it, its a GPU/driver reset, not a game file problem.

    2 1 helpful
  5. Uma Kaur
    @uma.kaur76
    in reply to @ottof352

    yeahhh look at the game's own crash logs too. Many engines write a log with DXGI_ERROR_DEVICE_HUNG vs DEVICE_REMOVED vs DEVICE_RESET. Hung usually means a timeout; removed can also mean the card actually dropped off the bus, which points at power or the slot.

    reading release notes like its a horror novel

    0 2 helpful
  6. Lina
    @linar747

    oof this. so much this. wait does this also apply to windows??

    2 0 helpful
  7. Lina
    @linar747

    to stop Windows Update replacing your chosen driver: run gpedit.msc (Pro) and enable Computer Configuration > Administrative Templates > Windows Components > Windows Update > Do not include drivers with Windows Updates. on Home, use System > About > Advanced system settings > Hardware > Device Installation Settings > No. hope that helps :)

    1 1 helpful
  8. Uma Kaur
    @uma.kaur76

    hmmm have u checked your dxgi settings? mine were reset after an update good luck man!

    11 1 helpful
  9. Otto Fontaine
    @ottof352
    in reply to @uma.kaur76

    hmmm do a clean install of the driver version u trust: download it from teh Dell support page, disconnect the network, boot to Safe Mode, run DDU, reboot, install. then test a tactical shooter for a few sessions before changing anything else.

    11 4 helpful
  10. Leon
    @leon.olsen

    been there man came here to say exactly this

    1 2 helpful
  12. Leon
    @leon.olsen

    told my boss it would take 10 minutes... its been all weekend

    have u tried turning it off and on again (im only half joking)

    1 0 helpful
  13. Zoe H.
    @socket_den

    pro tip: write down what u change, i didnt and had to redo game-crash from scartch good luck man!

    6 0 helpful

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