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How do I properly undo a bad Arc Graphics Windows DCH Driver update? DDU, rollback, or both?

Solvedddugpuintelrollback15 replies · 349 views · started
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Accepted solution by Milan Nakamura — If installing the older package over the top complains about a newer version, thats exactly the case for DDU. Installers refuse downgrades…
  1. Vera
    @vtanaka

    long time lurker first post lol okay, help me do this properly. my home-built PC has the screen resolution reset after a Intel update and Ive decided to go back to the previous driver.

    USB Audio Device Properties

    USB Audio Device Properties
Device status:
This device cannot start. (Code 10)

{Operation Failed}
The requested operation was unsuccessful.

    Ive downloaded DDU and the older pakcage. What exactly do i do, in what order, and how do i stop Windows from reinstalilng the new one behind my back? i have never used DDU before, so please assume i know nothing. i do have a USB stick and a second device to read instructions on while i work.

    2
  2. Milan V.
    @regex_hound-2on

    hmmmm quick q is no video, only audio present in Safe Mode too? ?

    0 1 helpful
  4. Vera
    @vtanaka
    in reply to @tess.moreau

    Yes, Ive got the previous package and DDU downloaded and saved to teh desktop.

    nothing is more permanent than a temporary workaround

    7 0 helpful
  6. Zora Yilmaz
    @zora.yilmaz

    i swear windows is cursed. +1 same here

    1 0 helpful
  9. Zora Yilmaz
    @zora.yilmaz

    Sequence that works: 1) download the older package from teh Intel support page and DDU, 2) disconnect the network, 3) boot into Safe Mode (Settings > Recovery > Advanced startup > Troubleshoot > Advanced options > Startup Settings), 4) run DDU, choose Clean and restart, 5) install the older package, 6) reconnect. good luck man!

    0 1 helpful
  10. Tess Moreau
    @tess.moreau

    hmmm roll Back is greyed out when Windows doesn't have the previous dirver package cached. That's normal, not a sign anything is broken. u can see what's stored with pnputil /enum-drivers and remove a specific package with pnputil /delete-driver oemXX.inf /uninstall.

    14 1 helpful
  11. Arjun
    @polar_monk330

    @zora.yilmaz thank u this worked!! u guys are the best!!!

    6 0 helpful
  12. Arjun
    @polar_monk330
    in reply to @polar_monk330

    to stop Windows Update replacing it, use Device Installation Settings > No (System > About > Advanced system settings > Hardware) or the Group Policy "Do not include drivers with Windows Updates" on Pro. worked for me anyway 🤷

    0 2 helpful
  13. Zora Yilmaz
    @zora.yilmaz

    DDU isn't dangerous if you use it as intended, in Safe Mode, with a restore point first... the real risk is running it in normal mode with teh network on and letting Windows race you to install a driver mid-cleanup. fingers crossed 🤞

    1 1 helpful
  14. Milan Nakamura
    @mnakamura
    Accepted solution

    If installing the older package over the top complains about a newer version, thats exactly the case for DDU. Installers refuse downgrades but are fine on a clean system.

    4 3 helpful
  15. Noah Wolfe
    @quiet_monk-1ms

    For a one-version rollback, the installers own clean install checkbox (when available) is often enough. DDU is great, but not always required.

    1 1 helpful
  16. Vera
    @vtanaka
    in reply to @mnakamura

    @mnakamura yesss did it exactly in that order with the network unplugged. old driver installed, the screen resolution reset is gone, and Windows hasnt touched it in a week. thank you! seriously made my day 😭🙏

    party

    13 0 helpful

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