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why won't intel let me install its own driver on my home-built tower??

Solvedcompatibilitygpuinstallintel10 replies · 192 views · started
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Accepted solution by Quinn Walsh — make sure you picked the right architecture and the right OS family. A pakcage meant for a different Windows edition, or a…
  1. Felix Ueda
    @mutexprobe-34t

    ok weird one short version: Arc Graphics Windows DCH Driver wont install.

    Windows Update

    Windows Update
We couldn't complete the updates.
Undoing changes. Don't turn off your computer.

Error code: 0x800f0922

    longer version: my home-built tower came with a manufacturer-customized graphics driver. i wanted the newer one from Intel directly, every insatller i try says its incompatible with my Windows. is the lapotp maker locking this down, or is my Windows install broken?? i would really prefer not to reinstall Windows just to update one driver, if there is a way to check what the installer is actually comparing, i would love to know it. seriously need help here 😭

    4
  2. Kofi
    @kofil395

    ok but what does winver show for your Windows build? ?

    4 0 helpful
  3. Una Silva
    @una_shader-35k

    lol same thing happened to me have u checked your gpu settings?? mine were reset after an update fingers crossed 🤞

    40 2 helpful
  5. Felix Ueda
    @mutexprobe-34t
    in reply to @sortiz

    yes, teh home-built tower has integrated graphics plus a dedicated GPU.

    windows update said 'this will only take a moment' 3 hours ago

    0 5 helpful
  6. Nina G.
    @ninag211
    in reply to @mutexprobe-34t

    ahh classic run sfc /scannow and DISM /Online /Cleanup-Image /RestoreHealth if the installer fails on every version. A damaged component store can break driver installers in odd ways.

    1 0 helpful
  7. Selin O.
    @sortiz

    oof that error is often misleading. Installers check the GPUs hardware ID against their INF file, not just the OS. Open Device Manager > Display adapters > Properties > Details > Hardware Ids and comprae :D If you grabbed the desktop package for a laptop GPU (or vice versa), ull get this exact message.

    2 1 helpful
  8. Theo Vos
    @tvos

    Some laptops use OEM-customized drivers (common on hybrid graphics). In that case get the driver from the laptop makers support page, or use the generic Intel package only if it explicitly lists mobile GPUs. worked for me anyway 🤷

    3 0 helpful
  9. Quinn Walsh
    @byte_hound630
    Accepted solution

    make sure you picked the right architecture and the right OS family. A pakcage meant for a different Windows edition, or a server/workstation branch, will refuse with teh same generic text. hope that helps :)

    0 19 helpful
  11. Felix Ueda
    @mutexprobe-34t
    in reply to @byte_hound630

    @byte_hound630 holy cow ended up using the laptop makers driver. Its older but stable, and my game launches now. Thanks for explaining what the installer was really checking.

    2 0 helpful

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