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device removed, device hung, device reset: what is my gpu trying to tell me?

Solveddxgigame-crashgpuintel6 replies · 342 views · started
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Accepted solution by Aiden — remove any GPU overclock and memory overclock. device removed errros are very sensitive to VRAM instability. if you used a tuning tool,…
  1. Ruben M.
    @ruben_signal

    guys pls help i lost a ranked match to this today, so forgive the tone. a survival crafting game hard-freezes during about 20 minutes in and then i get this:

    Fatal error

    Fatal error
The game has crashed and will now close.

DXGI_ERROR_DEVICE_REMOVED
The GPU device instance has been suspended.

    It says teh device was removed. Removed! Two weeks ago I had zero crashes. In between, teh only change was teh Arc Graphics Windows DCH Driver upadte. My friends on the same game with different cards are fine. What does this error actually mean and how do I prove whether its the driver or my card?? seriously need help here 😭

    facepalm

    8
  2. Zoe Adler
    @zadler

    any overclock or undervolt, including on the VRAM?? ?

    2 0 helpful
  3. Ruben M.
    @ruben_signal
    in reply to @zadler

    no manual overclock, but i did turn on a "performance" preset in teh Intel app a while ago. hope thats enough info 😅

    5 0 helpful
  4. Milan W.
    @patch_deck222
    in reply to @ruben_signal

    to stop Windows Update replacing ur chosen driver: run gpedit.msc (Pro) and enable Computer Configuration > Administrative Templates > Windows Components > Windows Update > Do not include drivers with Windows Updates. On Home, use System > About > Advanced system settings > Hardware > Device Installation Settings > No. fingers crossed 🤞

    1 1 helpful
  5. Aiden
    @aiden.celik24
    Accepted solution

    remove any GPU overclock and memory overclock. device removed errros are very sensitive to VRAM instability. if you used a tuning tool, reset it to defaults and also check that no profile reapplies at startup.

    7 6 helpful
  6. Zoe Adler
    @zadler
    in reply to @aiden.celik24

    oh ive been there lol same issue here on my moms pc. following this thread hope that helps :)

    printer saw i was in a hurry and chose violence

    30 0 helpful
  7. Ruben M.
    @ruben_signal
    in reply to @aiden.celik24

    @aiden.celik24 WOWWW it was teh performance preset. reset the Intel app to defaults and kept Arc Graphics Windows DCH Driver 32.0.101.8425. no crashes since, even during about 20 minutes in. seriously made my day 😭🙏

    mindblown

    0 3 helpful

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