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Black Screen Roulette After Updating A7V AVerMedia AverTV Video Capture Driver: Anyone Else On ASUS?? (pls help)

asusblack-screengputdr5 replies · 121 views · started
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  1. Tess B.
    @tess.brandt

    ugh. three black screens tonight, all while waking the monitor from standby... the third time it didnt recover and i had to hold the power button.

    USB Audio Device Properties

    USB Audio Device Properties
Device status:
This device cannot start. (Code 10)

{Operation Failed}
The requested operation was unsuccessful.

    The gaming desktop is about two years old, i updated to A7V AVerMedia AverTV Video Capture Driver 2.1.0.9 cuz a game asked me to, and honestly i regret it. Ive read about TDR, DDU, rollback, registry tweaks, and now Im overwhelmed. Can someone give me a sane order to try things in so Im not changing five things at once? seriously need help here 😭

    the real fix was the friends we made along the way

    0
  2. Bram Halvorsen
    @latewarden

    That pattern (black screen, then "display driver stopped responding and has recovered") is Windows TDR: the GPU didn't answer within the timeout so Windows reset the driver. Open Event Viewer > Windows Logs > System and look for Event ID 4101 from Display or nvlddmkm/amdkmdag/igfx. The timestamps tell u if it lines up with your sympotm.

    2 0 helpful
  3. Cleo Duarte
    @cleo.duarte

    wait what respectfully disagree, i tried that and it made black-screen worse but hey ymmv

    2 3 helpful
  4. Joon
    @joon.olsen

    pro tip: write down what u change. i didnt and had to redo avertv from scratch worked for me anyway 🤷

    1 0 helpful
  5. Bram Halvorsen
    @latewarden
    in reply to @joon.olsen

    Since it started right after the update, roll back first. Device Manager > Display adapters > right-click your GPU > Properties > Driver > Roll Back Driver 😅 If the button is greyed out, download teh previous package from the ASUS support page and install that instead. lmk how it goes

    11 1 helpful
  6. Tess B.
    @tess.brandt
    in reply to @latewarden

    @latewarden it was the power cable 😭 one daisy-chained cable on a hungry card. swapped to two separate cables and the gaming desktop hasnt blacked out since. lesson learned.

    3 0 helpful

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