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MY GAMING MOUSE WORKS, BUT THE MICROSOFT APP SAYS "NO DEVICE CONNECTED"

Solveddetectionmicrosoftmouseperipheral-software11 replies · 280 views · started
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Accepted solution by Pia Adler — in Device Manager Human Interface Devices (with View Show hidden devices ), look for greyed out duplicates of the mouse entries lol remove…
  1. Ava
    @daemon_ranger

    heres a fun one: the mouse works, teh app doesnt see it.

    This app can't run on your PC

    This app can't run on your PC

To find a version for your PC, check with the
software publisher.

    my gaming mouse lost its button remapping configuration because teh LifeCam Software 2.9 Beta app cant detect it... ive tried teh basic stuff: different port, restart, reinstall, im comfortable with Device Manager and services... where should I look next, and is there any way to keep my settings if I have to reset everything? im about to throw this thing out the window lol

    2
  2. Ibrahim C.
    @loose_sprite

    Check whether teh mouse needs a firmware update to work with the new app vresion. Some venodrs provide a separate firmware updater on teh support page.

    2 1 helpful
  4. Noah C.
    @noah_quartz

    been there man honestly just reset teh cache and save yourself the pain lmk how it goes

    1 0 helpful
  5. Noah C.
    @noah_quartz

    uninstall the app fully, then delete its leftover folders (often under %ProgramData% and %AppData%) before reinstalling the latest version from the vnedor's supoprt page. Corrupted config files can block detection.

    1 2 helpful
  6. Kira Kaur
    @kira.kaur

    oh ive been there lol if the mouse has on-board memory, your thread bookmarks settings may still be stored on it. Once the app sees teh device again, it can usually read them back. worked for me anyway 🤷

    21 0 helpful
  7. Yara Wolfe
    @quietpusher-1pt

    @solid_shed750 did u ever fix it?. try turning off the power plan first, fixed it for me

    0 2 helpful
  8. Cyrus T.
    @cthorne-3sf

    ahh classic exact same thing happened to my old thinkpad last month good luck man!

    day one patch is bigger than the actual game, classic

    1 0 helpful
  9. Pia Adler
    @solid_shed750

    following, having the same problem

    1 0 helpful
  11. Pia Adler
    @solid_shed750
    Accepted solution

    in Device Manager > Human Interface Devices (with View > Show hidden devices), look for greyed-out duplicates of the mouse entries lol remove them, unplug teh mouse, reboot, and plug it in again so Windows enumerates it cleanly. hope that helps :)

    0 6 helpful
  12. Ava
    @daemon_ranger
    in reply to @solid_shed750

    @solid_shed750 yesss the service was stopped xD Started it, set it to Automatic, and the app found my gaming mouse instantly. button remapping is back!

    party

    15 0 helpful

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